OUR POLICIES
Free Shipping
Free Insured Shipping
We provide FREE worldwide shipping for all our orders. To make your experience with Blissful Diamonds even more convenient, we also offer FREE return shipping on all orders from the United States.
Shipping Timeline
All orders are dispatched via 2-business-day shipping. Loose diamond orders typically arrive within 3 to 10 days from the order date. Made-to-order gold items are delivered within 2-3 weeks from the order date, while platinum made-to- order items are delivered within 16-18 days.
Delivery Partners:
For your protection, Blissful Diamonds insures all items for their full value. An adult signature is required upon delivery. Once your order is shipped, you will receive an email confirmation. To ensure the safety of your package, we only ship to residential or office address.
Safety Measures & Insurance:
For your security, Blissful Diamonds insures all items for their full value. Upon shipment of your order, you will receive an email confirmation, and adult signature will be required upon delivery.
Custom Charges and Duties:
- For all international shipments, customs processes and import duties are the customer’s responsibility. Please check with your local customs office for details.
30 Days Returns
Free 30-Day Returns
Returns Timeline – the 30-day timeline begins from the date of order delivery.
Return Terms
Items to be returned must remain unused and accompanied by their original packaging and documents, including the diamond certificate.
Please note:
- If items are discovered to be used or worn, a deduction of $500 will be applied to the total refund.
- Loss or tampering with the diamond grading certificate will incur a $150 replacement fee deducted from the refund. Engraved items will be subject to a $50 deduction upon return.
- Returns are not permitted for resized or altered jewellery. Furthermore, products that have undergone an exchange cannot be returned or exchanged again.
Cancellations
Refund Process
- Upon receipt of the return parcel, our quality assessment team will inspect the item and take appropriate action. Please be aware that if the item is not in unused condition, the customer may receive a follow-up email or inquiry to determine eligibility. Upon approval, we will commence the refund process
- Refunds are typically processed within 5 to 7 business days. The refunded amount will be issued via the original mode of payment used for the purchase.
Serial Returns (Bracketing)
- To uphold the exceptional craftsmanship, superior quality, and fairness to all our customers, we do not endorse bracketing or serial returns.
- Bracketing involves purchasing multiple product variations with the intention of returning the unwanted ones. We do not entertain returns for orders suspected of being bracket purchases. We appreciate your understanding that the practice of over-ordering through bracketing reflects concerns regarding over-consumption and sustainability.
Lifetime Warranty
At Blissful Diamonds, we provide a Free Lifetime Warranty against all manufacturing defects for our made-to-order and custom- made products. Our steadfast dedication to quality ensures that we stand behind the integrity of every diamond and jewelry piece we deliver.
Please note that our lifetime warranty does not cover items that have been previously repaired, resized, or polished by anyone other than Blissful Diamonds. Additionally, it does not include replacement for lost or missing diamonds, normal wear and tear from regular use, or any metal discoloration due to exposure to chemicals. If an issue arises that falls outside the scope of our lifetime warranty policy, we will provide you with a price quotation for approval before proceeding with any repair work.
Shipping Terms for Repaired Items
- Repaired items are generally dispatched within 10-12 business days from the date of receiving the item. However, if we need to remake the product, it may take up to 2-3 weeks.
Free Engraving
Personalize Your Ring
Blissful Diamonds provides a FREE Engraving Service for all made-to-order rings. We offer the option to add an inscription on the ring shank on each item’s page. However, some settings may not accommodate engraving due to the ring design. Engravings can comprise alphanumeric combinations, with an ideal length of up to 20 characters.
Returns, Resizing and Repairs of Engraved Rings
Due to their personalized nature, a deduction of $50 is applied from the refund or exchange value when returning or exchanging engraved rings.
Repairs on engraved rings may also affect the engraving’s appearance depending on the nature of the repair. If necessary, the ring can be re-engraved for a nominal fee of $30. Please consult our resizing policy for further details.
Free Ring Resize
If you’ve ordered the incorrect ring size, don’t worry! Blissful Diamonds provides one Complimentary Ring Resize within the initial 12 months of your purchase. If your order is eligible for this complimentary resizing, we offer free shipping for both the outbound and return shipments.
For rings older than one year or requiring a second (or subsequent) resize, resizing and shipping charges will apply. Additionally, the actual shipping expenses for round-trip shipments will be borne by you for such resizing requests.
Ring Resizing Terms
Please note that resizing engraved rings can affect the appearance of the engravings, potentially making the characters appear different and less clear. If desired, you have the option to have the ring re- inscribed after resizing for a fee of $30 (covering up to 20 characters). For further information, kindly refer to our ring engraving policy.
Rings That Cannot Be Resized
Shipping Terms for Resized Items
Payment Options
Blissful Diamonds provides a range of payment options for purchasing lab-grown diamond jewellery to ensure a seamless and convenient shopping experience. All prices at Blissful Diamonds are listed in USD and Indian rupees ($/₹).